All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. “One customer well taken care of could be more valuable than $10,000 worth of advertising.”– Jim Rohn, 34. We start with what the customer needs and we work backwards. If you're looking for inspiration to supercharge your customer satisfaction rates, consider these eight awesome quotes from industry thought leaders. “When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” – Dale Carnegie, 59. It’s our job every day to make every important aspect of the customer experience a little bit better. To make it work, you have to live it every day. I wouldn't want to do anything like 'Minecraft' again, where it's, like, an on-going thing, and there are customers I have to keep happy. “Body language and tone of voice – not words – are our most powerful assessment tools.” – Christopher Voss, 67. “Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, 72. 14) “You can close more business in two months by becoming interested in other people than you can in two years by trying to get people interested in you.” ~ Dale Carnegie, Writer & Lecturer, 15) “Quality is remembered long after the price is forgotten.” ~ Gucci Family Slogan, 17) “If you make a sale, you can make a living. “Customers who love you will market for you more powerfully than you can possibly market yourself.” – Jeanne Bliss, 92. Salesforce, Salesforce.com, AppExchange, Sales Cloud, Service Cloud, Chatter, and others are trademarks of Salesforce.com, Inc., and are used here with permission. Votes: 1, I wouldn't want to do anything like 'Minecraft' again, where it's, like, an on-going thing, and there are customers I have to keep happy. But opting out of some of these cookies may have an effect on your browsing experience. I'm not an environmentalist. – Robert Spector, Successful people are always looking for opportunities to help others. Be worth connecting with.” – Seth Godin, 23. Loyalty is a brand.” – Shep Hyken, 3. It is a luxury and should enhance one's quality of life. In order for your company to grow, you have to ensure positive customer experiences are the norm with your staff – not the exception, because happy employees create happy customers. “As a leader, it is important to not just see your own success but focus on the success of others.” – Sundar Pichai, 99.
– Shep Hyken, Repeat business or behavior can be bribed. “The goal of a company is to have customer service that is not just the best but legendary.” – Sam Walton, 26. “ ~ Neil Patel, KISSmetrics, 5) “A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business.” ~ Gregory Ciotti, 7) “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” ~ Chip Bell, 8) “If you take care of your people, your people will take care of your customers and your business will take care of itself.” ~ JW Marriott, 9) “By treating employees well, he explained, you end up with a first-class workforce that will, in turn, will demonstrate a good work ethic and great customer service.” ~ Gary Kelly, Southwest Airlines, 10) “If you’re competitor-focused, you have to wait until there is a competitor doing something.
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